Support

Contact

For questions or bug reports, please email us:
yuichiro_iwashita@insp.co.jp (Inspire Inc.)

Please include the screen, the steps you took, and any message you saw. Do not include passwords or client secrets in your email.

FAQ

How do I disconnect Zoom (Meet / Teams)?

In Settings → Online meeting integration, press "解除" (Disconnect) next to the connected service. The stored connection tokens are deleted. You can also remove the app on the Zoom side: in the Zoom App Marketplace, open Live Assist, then Manage → Remove app.

How do I delete my data?

• One interview: open the candidate, go to the Report tab, select the interview, and press "この面接を削除" (Delete this interview). Recorded audio is deleted too.
• A candidate: press "削除" (Delete) on the candidate list. All of the candidate's interviews and recorded audio are deleted.
• Your whole account: Settings → "アカウントを削除" (Delete account). All data and connections are deleted.

Deletion is immediate and cannot be undone.

My Zoom recording does not appear in the list

Check that cloud recording and "Audio transcript" are enabled in your Zoom settings, and that the recording is from the last 30 days. Recordings without a transcript cannot be imported.

My recording was not saved

Check the browser's microphone permission (the lock icon in the address bar). If saving fails, the reason is shown on screen. The interview record itself is saved regardless of whether the recording succeeds.

I get an error on the Zoom authorization screen

While the app is under Zoom's review, accounts from other organizations may not be able to connect. Please contact us at the address above.

Related pages

User Guide　Privacy Policy　Terms of Use　Security